FAQs

No, but it is your choice if you want to give access to your spouse, administrative assistant or other trusted user. Also keep in mind that dependents do not receive their own login, but dependent claims can be filed using the primary member’s Member Portal login.

First, download the Mobile App by searching for ArmadaCare in your device’s app store. Then follow the prompts on your mobile device. Keep in mind that you have to first set up a Member Portal account. Learn more here.

Yes, as long as we have received authorization. HIPAA regulations require a signed form for us to discuss your claim with another adult (and vice versa), even if you’re family. Look for the link to the HIPAA FAQs & Release in your Member Portal.

The Member Services team is available Monday through Friday from 8:30 a.m. to 8:00 p.m. Eastern time. You can reach them by scheduling a time to talk, calling the general number 1-888-895-0196 or emailing support@armadacare.com.

You can also call your plan-specific phone number that is listed on your Digital Information Card.

Coverage can vary by state so the best resource to determine what is eligible for coverage under your ArmadaCare insurance plan is your Certificate of Insurance as it provides information related to your specific coverage. You should receive your Certificate of Insurance via email within 90 days after enrollment.

Unfortunately, we cannot pre-certify/pre-authorize specific medical treatments or procedures. A claim must be submitted for review before it will be accepted or denied for payment. The best resource to determine what is eligible for payment under your ArmadaCare insurance plan is your Certificate of Insurance as it provides information related to your specific coverage.

At ArmadaCare, we pride ourselves on fast, accurate claim processing. Our typical turnaround time for processing a claim once we receive all necessary documentation is 5 to 7 business days. If any key information is missing, we will reach out to you to gather it, which will delay processing of payments. We can’t begin processing your claim until all the required information is received. To make sure you receive your payments as quickly as possible, be sure to sign up for direct deposit on your Member Portal or mobile app.

The best way to check the status of a claim is to log onto your Member Portal. By clicking on the Message Center tab, you can view notifications related to requests for more information and payment status. If the Message Center attachments are not visible, disable your pop-up blocker or add the Member Portal to the list of sites allowed to show pop-ups within your web browser. You can also check claim status via our mobile app, and you will receive emails alerting you to the status of a claim when it is processed.

There are several convenient ways to file a claim.

• Online: Visit your Member Portal to submit claims online for the fastest payment.
• Mobile: Download the app by searching for “ArmadaCare” in your mobile device’s app store. Take a picture of supporting documentation and submit for payment right from your mobile device.
• Paper Claims: Fill out a paper claim form which can be downloaded from your Member Portal. Send it along with supporting documentation via:
  • Mail: P.O. Box 449 Hunt Valley, MD 21031
  • Fax: 1-866-431-6339

In general, the deadline for filing claims is 90 days after your ArmadaCare insurance plan year ends. So, if your plan ends on December 31, 2023, you would have until March 31, 2024 to submit any claims for the prior plan year (January 1-December 31, 2023). However, claim filing deadlines can vary by state so it is recommended that you check your Certificate of Insurance for your specific claim filing deadline. We send email reminders as your filing deadline approaches so be sure to stay opted into our emails.

Payments will be paid directly to you via direct deposit or check, not to doctors, hospitals or other health care providers.

The fastest and most secure way to get reimbursed is to sign up online for direct deposit to your personal checking or savings account. For more information, look at the Direct Deposit page.

Yes, you will receive payment notifications via email when any direct deposit payments are made. The email will link to the Message Center on your Member Portal. If the Message Center attachments are not visible, disable your pop-up blocker or add the Member Portal to the list of sites allowed to show pop-ups within your web browser.